Refund Policy
Return and Replace Policy for Prime Nails
Last Updated: [11.25.24]
At Prime Nails, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return and Replace Policy to ensure that your return or exchange is handled smoothly.
1. Eligibility for Return or Replacement
We accept returns and replacements for items that meet the following criteria:
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Defective or Damaged Items: If you receive a product that is defective, damaged, or does not match the description on our website, you are eligible for a return or replacement. Please contact us within [30] days of receiving your order with a description of the issue and photos of the product.
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Incorrect Items: If the wrong item was shipped, we will replace it with the correct product at no additional cost to you. Please notify us within [30] days of receiving the wrong item.
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Change of Mind: If you change your mind about your purchase and the product is still unused, unopened, and in its original packaging, we will accept returns within [30] days of delivery. Shipping costs for returns are the responsibility of the customer in this case.
2. Return Process
To initiate a return or replacement, please follow these steps:
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Contact Us: Reach out to our customer service team at [hello@getprimenails.com] within [30] days of receiving your order. Provide your order number and details of the item(s) you wish to return or replace.
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Approval: Once we receive your request, we will review the information and approve your return or replacement request. We may request additional information, such as photos of the product or packaging, to process your request.
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Return Shipping: After approval, we will provide you with a return shipping address or instructions for sending the product back. If the return is due to a mistake on our part (damaged, defective, or incorrect item), we will cover the return shipping costs.
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Replacement or Refund: Upon receiving the returned item, we will process a replacement or refund based on your preference:
- Replacement: If you requested a replacement, we will send the correct item as soon as possible, with no additional shipping cost.
- Refund: If you requested a refund, we will issue it to the original payment method. Please note that it may take several business days for the refund to appear in your account.
3. Non-Returnable Items
The following items are not eligible for return or replacement under our policy:
- Opened or Used Products: Items that have been opened or used cannot be returned or exchanged for hygiene and safety reasons.
- Personalized Products: Custom or personalized items (e.g., products with specific modifications) are not eligible for return or exchange unless they are defective or damaged.
4. Damaged or Defective Items
If your product arrives damaged or defective, we will offer you the option of a replacement or refund. Please inspect your items upon delivery and contact us immediately if you find any issues. To assist us in processing your request, please send us photos of the damaged or defective product, as well as the packaging.
5. Exchanges
We offer exchanges for damaged, defective, or incorrect items. To exchange an item, please contact our customer service team, and we will assist you in replacing your product with the correct one at no extra cost.
6. Return Shipping
- If you are returning a product because it is defective, damaged, or incorrect, Prime Nails will cover the return shipping costs.
- If you are returning an item due to a change of mind or other reasons not related to a defect or mistake on our part, the return shipping cost is the responsibility of the customer.
7. Processing Time
Once your returned item is received, please allow up to [7-10] business days for processing. For replacements, the new product will be shipped as soon as possible. For refunds, please allow [5-10] business days for the refund to reflect in your account.
8. Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
Email: [hello@getprimebeauty.com]
Disclaimer: This Return and Replace Policy is subject to change and may be updated from time to time. Please check this page regularly for any updates. By making a purchase on our website, you agree to comply with this policy.